RETAILER FEEDBACK SUPPLIER FEEDBACK IMPROVE
BUILD & MANAGE EFFECTIVE RELATIONSHIPS AT HEAD OFFICE AND IN THE FIELD
Customer Satisfaction, Benchmarking & Store Auditing Experts
WHAT WE DO
Coalface Consulting provide unique insights into the effectiveness of business relationships within a highly competitive marketplace.
Syndicated Research Projects: Industry wide benchmarking between retailers and their suppliers
Client Specific Research Projects: Mystery Shopper, Sales Force Effectiveness and Market Segment Analysis.
Coalface Consulting was established in 1997, initially focused on the petrol and convenience channel where we developed the industry standard benchmark measures for both suppliers and retailers.
Since that time Coalface has become the "Standard" in supplier/retailer relationship benchmarking within Grocery, Liquor, Pharmacy and Appliance as well as continuing with the Route & Convenience sector.
Our clients trust the results of our annual research projects in each channel to such a level, that our measures are widely used as internal individual and organisational KPI's by suppliers and retailers.
Our success has been built by developing strong relationships within the supplier community and the retailers, which ensures we constantly evolve our key measures to maintain relevance in these fast paced industries and achieve best practice levels of response rates and sample sizes for each survey we complete.
The trusted position we hold in the market has also led to the development of our consultancy and business advisory services having completed numerous commercial business improvement projects with key clients.
Every year our staff look forward to the Coalface field reports. They offer so many insights into how we are performing but more importantly where we need to improve.
Scott Johnson, Commercial Director – Sales & Logistics
Getting an independent insight into how our customers view how we partner and service them is critical. Coalface reports and insights are an important ongoing part of ensuring our relationships are as strong as possible to ensure we win in market.